Privacy Policy - Monoya Tokyo


This privacy policy is addressed to the site

The purpose of this privacy policy is to expose users of the Monoya Tokyo site to:

The way in which their personal data are collected and processed. Must be considered as personal data

all data being likely to identify a user. These include first name, last name, age, postal address, email address, user’s location or even their IP address;

What are the rights of users regarding this data;

Who is responsible for the processing of personal data collected and processed;

To whom this data is transmitted;

The site policy in terms of “cookies”.

We are committed to maintaining a high degree of confidentiality by incorporating the latest technological innovations to ensure the confidentiality of your transactions. However, since no mechanism offers maximum security, there is always a risk involved when using the Internet to transmit personal information.

This privacy policy supplements the legal notices and the General Conditions of Use and Sale that users can consult at this address:



In accordance with the provisions of article 5 of European Regulation 2016/679, the collection and processing of data from site users respect the following principles:

Legality, loyalty and transparency: data can only be collected and processed with the consent of the user who owns the data. Whenever personal data is collected, the user will be informed that his data is collected, and for what reasons his data is collected;

Limited purposes: the collection and processing of data is carried out to meet one or more objectives determined in these general conditions of use;

Minimization of data collection and processing: only the data necessary for the proper execution of the objectives pursued by the site are collected.

Storage of data reduced in time: the data is kept for a limited period, of which the user is informed. When this information cannot be communicated, the user is informed of the criteria used to determine the duration of


Integrity and confidentiality of the data collected and processed: the data controller undertakes to guarantee the integrity and confidentiality of the data collected.

In order to be lawful, and in accordance with the requirements of Article 6 of European Regulation 2016/679, the collection and processing of personal data can only take place if they comply with at least one of the following conditions:

– The user has expressly consented to the processing;

– Processing is necessary for the proper performance of the contract

– The processing meets a legal obligation;

– The processing is explained by a necessity related to the safeguarding of the vital interests of the data subject or of another natural person;

– The processing can be explained by a necessity related to the execution of a mission of public interest or which relates to the exercise of public authority;

– The processing of the collection of personal data is necessary for the purposes of the legitimate and private interests pursued by the controller or by a third party.




Data collected and processed and method of collection

Personal data is information that directly or indirectly identifies a person: surname, first name, postal address, telephone number, email address or IP address. This data can be collected on the site

Monoya Tokyo may be required to collect personal data when you browse the site when you create your customer account or when you buy on the website.

In addition, during a payment on the site, it will be kept in the computer systems of the publisher of the site proof of the transaction including the order form and the invoice.

The controller will keep all of the data collected in his site computer systems and under reasonable security conditions for a period of 3 years from the end of the business relationship or of the last contact. However, the data can be kept and archived for a longer period of time in compliance with a legal obligation.

When collecting your personal data, Monoya Tokyo informs you of the necessity or not of the collection, the purpose of the collection and the rights you have to refuse the commercial use of your data by Monoya Tokyo.

Monoya Tokyo collects your personal data for various reasons:

– The creation and management of a customer account as well as the management of our loyalty program.

– Execution of e-commerce orders: delivery, return, refund …

– Commercial prospecting through personalized or non-personalized offers.

– Statistical studies and analysis of the purchasing habits of Monoya Tokyo customers.

Transmission of data to third parties

The personal data collected by Monoya Tokyo is intended for its own use.

At no time does Monoya Tokyo give up or share your personal data with companies whose purpose is the acquisition of prospects and the sending of commercial solicitation by SMS or by e-mail without agreement of your share.

Data hosting

The site is hosted by O2Switch, whose head office is located at the following address: 222 Boulevard Gustave Flaubert 63000 Clermont-Ferrand. The host can be contacted at the following telephone number: 0033 4 44 44 60 40

The data collected and processed by the site are exclusively hosted and processed in France.



Monoya Tokyo makes every effort to take all measures and ensure the protection, confidentiality and security of the personal data transmitted to it and this in compliance with the applicable legal provisions. The person responsible for processing personal data is Caroline Pradel. He can be contacted by e-mail at the following address:

The data controller is responsible for determining the purposes and the means used for the processing of personal data.

Obligations of the data controller;

The person responsible undertakes to protect the personal data collected, not to transmit it to third parties without the consent of the user and to respect the purposes for which this data has been collected.

The site has an SSL certificate to ensure that the information and data transfer passing through the site are secure.

An SSL certificate (“Secure Socket Layer” Certificate) aims to secure the data exchanged between the user and the site.

In addition, the data controller undertakes to notify the user in the event of rectification or deletion of the data, unless this entails disproportionate formalities, costs and procedures for him.

In the event that the integrity, confidentiality or security of the data is compromised, the controller undertakes to inform the user by any means.

The data protection officer, Caroline Pradel, can be contacted by e-mail at the following address:



In accordance with the regulations in force relating to personal data, you have the right to access, rectify, limit processing, opposition, portability and erasure of data concerning you. You can also contact us to provide us with instructions on the fate you wish to reserve for your data after your death by sending an email to the following address:

In order for the data controller to comply with his request, the user is required to communicate his name, first name, as well as his email address and, if relevant, his account number or personal space.

The data controller is required to respond to the user within a maximum of thirty days.

Detailed rights of the user with regard to data collection and processing:

– Right of access, rectification and right to erasure

– Right to data portability

– Right to limit and oppose data processing

– Right not to be subject to a decision based exclusively on an automated process

– Right to determine the fate of the data

– Right to seize the competent supervisory authority.

For all requests and / or modifications, the user must send an e-mail to the following address:



A “cookie” is a small file (maximum 4 KB) stored by the site on the user’s hard drive. It contains several data: the name of the server, the name of the cookie, its value and its expiration date.

This information is stored on your device in a simple text file which a server accesses to read and save information.

They are saved by our site or by third-party partners who take care of certain specific functions (special cookies).

Only the site that placed the cookie can read the information it contains. Cookies are not viruses and cannot in any case infect your computer.

For the use of “cookie” files involving the storage and analysis of personal data, the consent of the user is necessarily required.

This user consent is considered valid for a maximum of thirteen months. At the end of this period, the site will again ask the user’s authorization to save “cookie” files on their hard drive.

  1. Typology.
  2. Essential functional cookies.

Functional cookies are those that allow you to navigate our site and take advantage of its basic functionality. They allow you, for example, to stay connected to your customer account throughout your visit. Other cookies allow you to know if the site is performing and to provide you with a better experience on our site. These cookies are completely anonymous. We are the only ones to collect the information stored in these cookies.

  1. Internal advertising cookies.

These cookies facilitate navigation on our site and allow the Internet user to more easily access certain features and allow us to offer you personalized advertisements corresponding to your expectations. These additional features are not essential to the basic operation of the site.

User opposition to the use of “cookie” files by the site:

The user is informed that he can oppose the registration of these “cookie” files by configuring his browser software.

  1. According to our cookie manager.
  2. According to browsers.

For Microsoft Internet Explorer 6.0 and above:

  1. Choose the “Tools” menu (or “Tools”), then “Internet Options” (or “Internet Options”).
  2. Click on the “Confidentiality” (or “Confidentiality”) tab
  3. Select the desired level using the cursor.

For Microsoft Internet Explorer 5:

  1. Choose the “Tools” menu (or “Tools”), then “Internet Options” (or “Internet Options”).
  2. Click on the “Security” tab
  3. Select “Internet” then “Customize the level” (or “CustomLevel”)
  4. Locate the “cookies” section and choose the option that suits you

For Opera:

  1. From the main menu, select Settings.
  2. Click Privacy & Security in the sidebar.
  3. Under Cookies, select one of the available options.

For Firefox:

  1. Click on the menu button ☰ and select Options
  2. Select the Privacy and Security panel and go to the History section.
  3. In the drop-down menu next to Conservation rules choose Use custom settings for history
  4. Check the Accept cookies box to activate cookies, or uncheck it to deactivate them.

For Chrome:

  1. On your computer, open Chrome.
  2. In the upper right corner, click More ⋮⟩ Settings.
  3. At the bottom, click Advanced Settings.
  4. In the “Confidentiality and security” section, click on Content settings.
  5. Click Cookies.
  6. Activate or deactivate Allow sites to save / read cookie data.


In order to send you the advertisements which correspond to you, Google uses your navigation data on our site and on all partner sites of Google. Thanks to this tool, you can therefore benefit from personalized advertising banners.

Ads shown by Google are personalized based on many factors, such as the types of websites you visit or the mobile apps you have installed.

If you are not interested in this service, you can disable this option by following the instructions on the About Google Ads page.


These cookies allow the user to share content from our site with other people. This is particularly the case for the “share” and “like” buttons from social networks such as Facebook, Instagram, Twitter, etc.

These advertising cookies allow you to benefit from targeted advertising on social networks.



This privacy policy can be viewed at any time at the address indicated below:

The editor of the site reserves the right to modify it in order to guarantee its conformity with the law in force. Consequently, the user is invited to regularly consult this privacy policy in order to keep informed of the latest changes which will be made to them.

The user is informed that the last update of this privacy policy took place on 19/12/2019



For more information on your rights and cookies, see the CNIL website:


We undertake to comply with the legislative provisions set out in:

Law n ° 2017-203 of February 21, 2017-distance selling