Legal Notice - Monoya Tokyo

Article 1: Object These conditions govern sales made on the site www.monoyatokyo.com specializing in craft creations and traditional items from old Japanese fabrics. Monoya Tokyo is a French micro-enterprise, registered with the Tarn Chamber of Commerce on January 2, 2020, on behalf of its commercial director, Caroline Pradel and whose SIRET number is: 88044562200017 The head office in France is located at the following address: Lieu-dit Graddé, 81140 Campagnac. 

Article 2: Price The prices of our articles are indicated in euros excluding taxes, excluding processing and shipping costs. As micro-entrepreneurs, we are not subject to VAT according to article 293B of the CGI, so we do not charge it to our customers.

When ordering to a country outside the Union European, you are the importer of the product (s) concerned. Customs duties or other local taxes or import duties or state taxes may be due. These rights and sums are not the responsibility of Monoya Tokyo. They will be at your expense and are your sole responsibility, both in terms of declarations and payments to the competent authorities and bodies in your country. We advise you to find out about these aspects from your local authorities.

All orders regardless of their origin are payable in euros. Monoya Tokyo reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the tariff in force at the time of validation of the order and subject to availability.

The products remain the property of Monoya Tokyo until full payment has been made.

Please note: as soon as you take physical possession of the products ordered, the risk of loss or damage to the products is transferred to you.

Article 3 – Orders You can order: – On the Internet: www.monoyatokyo.com

The contractual information is presented in French and will be subject to confirmation at the latest when confirming your order.

Monoya Tokyo reserves the right not to record a payment, and not to confirm an order for any reason whatsoever, and more particularly in the event of a supply problem, or in the event of a difficulty concerning the order received.

Article 4 – Validation of your order Any order appearing on the website www.monoyatokyo.com implies acceptance of these General Conditions.

Any order confirmation entails your full acceptance of these general conditions of sale, without exception or reservation. All the data provided and the confirmation recorded will constitute proof of the transaction.

You declare that you are fully aware of it. The order confirmation will be worth signature and acceptance of the operations carried out. A summary of your order information and these General Conditions can be communicated to you in PDF format via the email address confirming your order.

Article 5 – Payment Confirming your order means that you have to pay the indicated price. Payment for your purchases is made by bank card using the secure Stripe system on this website or by Paypal. Payment by bank transfer to our French account is also possible. The debit of the card is only made at the time of dispatch of the order. In case of split deliveries, only the products shipped are debited.

Article 6 – Withdrawal In accordance with the provisions of article L.121-21 of the Consumer Code, you have a withdrawal period of 14 days from the receipt of your products to exercise your right of withdrawal without having to justify reasons or to pay penalty. Returns must be made in their original condition and complete (packaging, accessories, instructions). In this context, your responsibility is engaged. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal.

Return costs are your responsibility. In the event of exercise of the right of withdrawal, the company Monoya Tokyo will reimburse the amounts paid, within 14 days of the notification of your request and via the same means of payment as that used when ordering. An amount equal to the transaction costs will be withdrawn from the total amount of the reimbursement (1,9% + 0.30€ for card payment or 2,9 % + 0,35 € for Paypal). If the returned item is not in the original condition, any loss of value is the responsibility of the buyer. The cost of shipping costs, once the package has been shipped, will be retained in the event of a refund.

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL: In accordance with the provisions of article L.121-21-8 of the Consumer Code, the right of withdrawal does not apply to: – The supply of goods made according to the consumer’s specifications or clearly personalized, and therefore all “tailor-made” creations.

Article 7- Availability Our products are offered as long as they are visible on the site www.monoyatokyo.com. and while stocks last. In case of unavailability of product after placing your order, we will notify you by email. Your order will be automatically canceled and no bank debit will be made.

Article 8 – Delivery The products are delivered to the delivery address indicated during the ordering process to the nearest relay point to your home.

From December 1, 2020, orders will be shipped from France.

  • For metropolitan France, we offer two possibilities: a home delivery via Colissimo or a pick up at a relay point with Mondial Relay. The rate applied corresponds to the weight of the package and you can find the rates on the sites of the carriers.
  • For the DOM-TOM, we propose a sending by Colissimo Overseas.
  • For Belgium, there are also two possibilities: a home delivery via the Post Office and their service dedicated to companies, Delivengo Easy, or a collection at a relay point with Mondial Relay.
  • For zone 1 of Europe (Germany, Denmark, Spain, Finland, Ireland, Italy, Lithuania, Luxembourg, Netherlands, Poland, Portugal, United Kingdom and Sweden), we use La Poste with their dedicated service for companies Delivengo Easy for home delivery with tracking.
  • For zone 2 of Europe and other countries in the world (Canada, United States, Japan, Norway and Switzerland), we also use the Post Office with the Delivengo Easy service for home delivery with tracking.

Weight per item, ready to ship :

Cushion cover : 250g
Multi-purpose pouch / fine: 120g
Totebag : 250g
Pencil case: 80g
Square wallet: 120g
Wallet: 50g
Kinchaku purse: 40g
Haori Jacket: 1.100g

Estimated delivery times by Monoya Tokyo (outside pandemic)

France : 48 to 72 hours by letter followed

Europe: 7-15 working days

North America: 7-15 business days

Rest of the World: 15-20 working days

We will do our best to ensure that these delay estimates are accurate, but it is not within our power to guarantee them.  All our international shipments are secure and we will send you the tracking number.

The maximum weight of the package will be 2 kg and 90 cm in total dimension. We will send in several packages if this weight is exceeded. In the event of delay in dispatch, an email will be sent to you to inform you of a possible consequence on the delivery time which has been indicated to you. In accordance with legal provisions, in the event of late delivery, you have the possibility of canceling the order under the terms and conditions defined in article L 138-2 of the Consumer Code. If in the meantime you receive the product, we will reimburse it and transport costs under the conditions of article L 138-3 of the Consumer Code.

In the event of problems with deliveries by a carrier, Monoya Tokyo cannot be held responsible for late delivery due exclusively to the unavailability of the customer after several proposals for meetings.

A problem with your package?

If your package is lost and the Post Office or the carrier, after investigation with our agency, is not able to deliver it within 30 days after shipping, you can cancel your order and we will refund you within 30 days after the cancellation.

If the package is indicated as “delivered” but you have not received it, we are very sorry but in this case, it is up to the buyer to request a refund from their postal service. We will not be able to refund you, but contact us and we will make a small gesture.

If your package is held at the Post Office or at a relay point and you do not pick it up in time and it is returned to the sender: our team closely monitors the tracking of shipments and warns you when a package is nearby because sometimes you do not receive a notice of passage. If, however, despite our team’s messages, you do not pick up your package on time, you will have to pay the return shipping costs. Once the package is returned to us, we will refund you the difference. The costs of the first delivery and possible expenses according to your payment method (Paypal) are not refundable.

Any possible customs or VAT charges are at your expense and no refund will be possible for this reason.

Article 9 – Guarantee All our products benefit from the legal guarantee of conformity and the guarantee of hidden defects, provided for in articles 1641 and following of the Civil Code. In case of non-compliance of a product sold, it can be returned, exchanged or refunded.

All complaints, requests for exchange or reimbursement must be made by e-mail to the following address contact@monoyatokyo.com within a maximum of 14 days after receipt of the product.

The products must be returned to us in the state in which you received them with all the elements (accessories, packaging, instructions, etc.). The shipping costs will be reimbursed to you on the basis of the invoiced price and the return costs will be reimbursed upon presentation of supporting documents. The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided for in Article 6.

Article 10 – Liability The products offered comply with current French legislation. Monoya Tokyo cannot be held liable for non-compliance with the legislation of the country where the product is delivered. It is your responsibility to check with local authorities the possibilities of importing or using the products or services that you plan to order. Furthermore, Monoya Tokyo cannot be held liable for damages resulting from the improper use of the product purchased.

Finally, Monoya Tokyo cannot be held liable for any inconvenience or damage inherent in the use of the Internet, in particular a break in service, an outside intrusion or the presence of computer viruses.

Article 11 – Applicable law in the event of disputes The language of this contract is French. These conditions of sale are subject to French law. In the event of a dispute, the French courts will have sole jurisdiction.

Article 12 – Intellectual property All elements of the site www.monoyatokyo.com are and remain the intellectual and exclusive property of the registered company. No one is authorized to reproduce, exploit, redistribute, or use for any reason whatsoever, even partially, elements of the site, whether software, visual or audio. Any simple link or hypertext is strictly prohibited without the express written agreement of Monoya Tokyo.

Article 13 – Personal data Monoya Tokyo reserves the right to collect personal information and personal data about you. They are necessary for the management of your order, as well as for the improvement of the services and information that we send to you. They can also be sent to companies that contribute to these relationships, such as those responsible for the execution of services and orders for their management, execution, processing and payment. This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations. In accordance with the law of January 6, 1978, you have a right of access, rectification and opposition to personal information and personal data concerning you, directly on the website.

For more information, please visit https://www.monoyatokyo.com/en/privacy-policy/

Article 14 – Proof Archiving Monoya Tokyo will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of article 1348 of the Civil Code.

This article was updated on 18/11/2020.